PROCESS FOR RESPONDING TO COMPLAINTS & GRIEVANCES

As part of an ongoing effort by Three Queens Yoga to create and foster welcoming environment for students, Three Queens Yoga has adopted the below processes for handling complaints within our community.

Complaints must be initiated by the individual who has personally experienced the misconduct. If such individual is a minor at the time of the report, the individual’s parent or legal guardian can report the misconduct on their ward’s behalf.

In the interest of safety and privacy, Three Queens will not initiate an Investigation based upon third-party or anonymous report of violations under this Policy.

This process is intended to provide step-by-step guidance following the receipt of a complaint from a student.

Complaint Process

  1. A complaint is made by a student. Complaints can be made via:

    1. 3QY’s confidential online form; or

    2. directly (ideally in writing) to the Owner, Mariel Freeman or, if unavailable, the COO, Erick DuPree or Communications Director, Yesenia Vargas.

  2. If the complaint does not name the Owner, COO, or the Communications Director, (collectively, the “Leadership Team”), then the Leadership Team will review the complaint.

  3. If the complaint implicates any of the Leadership Team, then a non effected party from the team will will coordinate a Community Advisory Committee to investigate the complaint.

  4. The Leadership Team and/or Community Advisory Committee will meet, interview, gather, and collect information pertaining to the complaint. At all times the Leadership Team and/or Community Advisory Panel will maintain confidentiality. Should the party who made the complaint wish to be public about it, that is at their discretion. However, at no time during investigation or discernment with Three Queens Yoga comment on the complaint.

  5. If the complaint concerns sexual harassment, the Leadership Team or the Member Advisory Committee, as applicable, will address the complaint in the manner described above and the group will coordinate with legal counsel as necessary.

  6. Following a review of the complaint, if the Leadership Team and/or Member Advisory Committee believe that punitive or corrective action needs to take place with a teacher, corrective action will occur.

  • A complaint is any statement conveyed by a student or other relevant person that the actions of a Three Queens teacher in the course of their duties have created or contributed to an environment or situation in our facilities that a reasonable person would consider intimidating, hostile, or offensive. Examples of unacceptable situations in the Three Queens community include, but are not limited to, any sort of harmful abuse or harmful statement, any unreasonable touch, with or without consent, and any form of sexual harassment.

  • Once a complaint is made, your complaint will be received and evaluated by the Management Team (comprised of Mariel Freeman, Erick DuPree, Yesenia Vargas). They will investigate the complaint and seek to address any concerns in an appropriate way. Depending on the nature of the complaint, this may involve discussions or informal consultations with the parties concerned, or, in more extreme cases, punitive or corrective action. Where applicable, such as in cases of complaints regarding sexual harassment, The Team will follow the procedures recommended pursuant to Pennsylvania State law for the investigation of such complaints.

  • If your complaint concerns a member of the Three Queens Leadership Team, one of the other members from the Leadership team will coordinate a Community Advisory Committee to investigate the complaint.

  • In order to fully investigate and address complaints – and for you to be informed of the outcome of your complaint – you will be asked to provide a name. Out of respect for the privacy of all parties involved and in order to avoid compromising the investigation process, we will ask that all complainants refrain from discussing the investigation with others. However, if a complainant chooses to discuss or publicize their complaint, no action will be taken against them.